Ask for Help
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Created by: Modulus Support
Modified on: Fri, 30 Oct, 2020 at 2:03 PM
"Ask for Help" is the standard tool for self-authoring. We can directly create a ticket for any issue from the website using Ask for Help.
To Create a Ticket from Website:
Log in to the portal and you'll see that option(Ask for Help) on the right side of the page.
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/22065927135/original/B5HkQI0Tgs5ICWOA_bTRN4t00EUH8Zqe7A.png?1604059144)
Open the page where you have an issue. When you click on "Ask for Help", you'll get the below pop-up to create a ticket.
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/22064773686/original/ZxW1udsaJKHrJ7cyy4pLAHAWxZoak4ToCg.png?1602506700)
1. Requester:
Enter the email ID that wants to create a ticket.
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/22065927224/original/hh7t7cVv8clmE5atfO8a8NqZ-ezoe1W66w.png?1604059212)
After Entering the email Id, another option comes up in which you have to enter your name.
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/22065927270/original/eq-JioOmimbnGBycrh7qqpehY11pG26QsQ.png?1604059280)
2. Subject:
Enter the subject of that mail.
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/22065927321/original/NmM3LwdHJD_ZPegA_fI_nHPU05KTF_gUFQ.png?1604059357)
3. Explain your issue in the box. Also, you can apply effects(like Bold, Italic Underline, Listing, Font color) to what you have written.
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/22065927000/original/X7ieb4oa9wc3QKMpH23fGyeNhYi0HKOmng.png?1604059041)
4. You can attach the file by clicking the attachment icon.
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/22065927427/original/BrlcC7It1xxcGMSwWfaDnLZOfZOSHhw8LA.png?1604059474)
5. You can click on the Camera icon, it will take the screenshot directly.
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/22065927517/original/3YKianNQcpcTFbop28s1VAdGJDFFjcEeGA.png?1604059557)
6. Click on the checkbox "I'm not a robot" it means your IP/network seems to be spammy to Google. This extension has no role in how often this pop up comes asking a select number of plates/driving masks/shops/water etc.
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/22065928016/original/M5sdQatIIZscNVvevWLdRNtnQloeB1blkw.png?1604060021)
7. Click on Create Ticket. To create a ticket directly to supportdesk@moduluserp.com
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/22065928259/original/CVQeSmDZ8bYfH-JYffhgoHlTjB5ZomFOZQ.png?1604060129)
Modulus is the author of this solution article.
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